Water Rate Update

The utility service line fee increased by $31 in January 2021. Users saw the adjustment on their bill that arrived in February 2021. 

This is part two of the increase needed to align the cost of service with the water rate. The change is being implemented in two parts to give residents as much time to prepare as possible. To learn more about how the water rate decision was made, please explore the Frequently Asked Questions or refer to the water rate increase presentations available below. 

Rates as of Jan. 1, 2021

Number of Gallons Fee
Base Rate  $66.00
First 15,000 Gallons $4.56 per 1,000
Over 15,000 Gallons $5.70 per 1,000
Over 30,000 Gallons $7.72 per 1,000

Virtual Town Hall Water Rate Increase Presentation

Watch the video below for an explanation of the water rate financial situation. Historical information and the current factors impacting the cost of service are reviewed.

Water Bill Breakdown

Efficient water use is a long-term investment. Your monthly water bill payments are working to ensure our ability to deliver safe reliable drinking water 24 hours a day, 7 days a week. The following cost categories are associated with water treatment and have been broken out to describes what percent of your bill goes to which category.

  • Raw Water Management Fees (28%) is the largest expense at over 1.6 million dollars annually. The less water residents use, the less water that needs to be cleaned, delivered, and treated in the wastewater process. Even saving 20 gallons of water per resident a month would reduce the record breaking usage seen in recent months. 
  • Debt Service (21%) is the cost associated with loans acquired for necessary facilities such as the water treatment plant expected to be complete in 2024.
  • Operations (20%) includes costs such as lab materials for water testing, sludge removal, and treatment supplies.
  • Indirect Overhead (16%) includes administrative support such as accounting, insurance, GIS mapping, and payroll.
  •  Infrastructure (15%) is the maintenance and upkeep of the complex machines, pipes, and storage containers needed to produce and deliver safe water.

Where Does My Bill Go- Pie Chart of Water Bill Break Down

NPIC Water Delivery Contract Fees

Potable vs non-potable water

Virtual Town Hall-August 10, 2020 at 6pm

Our Virtual Town Hall was conducted on Monday, August 10 at 6pm. There was a presentation outlining the Water Rate Increase and an opportunity for the public to submit comments and questions to the Board of Trustees. 

You can find the link to the Town Hall recording below:
Virtual Town Hall-Water Rate Increase

During previous Board of Trustee meetings and work sessions, presentations were given to detail the water utility rate increase process. Several scenarios were presented before Scenario Two was passed on Sept. 22, 2020. If you would like to view the presentations, they are available below.