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General Questions

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1. What are the government office hours?

The Town of Wellington offices are open between Monday - Friday from 8 a.m. - 5 p.m.

2. When are the Board of Trustee meetings?

The Board of Trustees meets on the 2nd and 4th Tuesday of each month at 7:30 p.m. at the Leeper Center located at 3800 Wilson. Please enter on the north side of the building, the Board Room will be directly in front of you.

3. Where can I take recycling?

Recycling bins at the Public Works Shop on the corner of Grant and 6th Street. Recycling bins are for newspaper, aluminum, glass, and plastics.

4. On what holidays are Town offices closed?

To find out what days the Town offices are closed, please visit the Observed Holidays page.

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Recreation

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1. When are the Recreation office hours for in person registration?

Office hours are Mon-Fri 1-5pm. Outside of those hours we suggest you call the office to make sure that someone is in the office to help you. The phone number for Wellington Recreation is (970) 568-7410. The address is 8700 Third Street, Wellington Colorado 80549

You may also purchase required jerseys and other apparel during office hours! 

2. Can I register online?

Yes! You can register online by clicking here or navigating to the "Register" tab on the recreation website. Online registration is open 24/7 during registration periods.

3. What is the refund policy?

All refund requests need to be received by email to recreation@wellingtoncolorado.gov and include participant name, sport, team (if applicable), and reason for needing a refund. A 100% refund of registration fees will be given for requests received before games begin. Requests received after games have begun are not eligible for a refund. A 100% refund of registration fees is given to adult teams that request a refund before schedules are posted online. No refund is given for teams requesting a refund after schedules have been posted online. If an activity or league is cancelled all registrants/teams receive a 100% refund of registration fees.

4. I really want to participate in adult sports but don’t have a team. What can I do?

No worries, we will work to help you find a team! 

If you would like to participate in an adult sport but don’t have a team you can post your contact information on our Facebook page. You may also register as a free agent and the Recreation Department will work to help find you a team.

5. What is the uniform for youth sports?

For all our youth sports (Fort Collins Baseball Club leagues excluded) a blue/white reversible jersey is required by all participants. Jerseys can be purchased at the Recreation Office (8700 Third Street) during registration hours (Mon-Fri 1-5pm. ) for $20. Also available for purchase are shorts ($10) and socks ($5). We allow a grace period for the first week of games, but a participant is required to wear a blue/white reversible jersey by the second week of games.

6. Are adult and youth sports’ participants allowed to wear jewelry?

No. For the safety of all our adult and youth sports’ participants jewelry of any sort is not allowed (except medical and religious needs). Taping of earrings, watches, rings, etc. is not allowed. Officials have been instructed to check for jewelry. If a player is asked to remove jewelry games will be stopped until jewelry is removed.

7. Why are scores not kept for certain age groups/levels?

We believe that our community should encourage younger participants to focus on developing skills, sportsmanship, being a good teammate, building social skills, and learning to love the sport they are playing.

8. Can I make a request to be on a certain team?

Yes. Roster requests will only be considered for those that request it during regular registration periods. If multiple requests would provide for unbalanced teams they may not be considered. Roster requests are never guaranteed though we do our best to honor requests. Siblings and other family members will be assigned to the same team.

9. Why do you limit team roster sizes?

Limiting roster size allows each participants playing time to be maximized.

10. We registered but have not heard from a coach. What do we do?

Our volunteer coaches must complete coach certification, paperwork, and concussion awareness training before they are given access to their team rosters. Most of our volunteer coaches have busy lives and sometimes it takes them a while to complete everything. Usually, coaches will contact their teams within a week after coach meetings. If a coach has not been in contact after that week call the Recreation Office at (970) 568-7410 so that we can get you contact information for your coach.

11. Why do I receive so many emails asking for coaches for every youth activity?

A certain number of coaches are required to allow every youth player a chance to participate. Without enough coaches, play time may be limited and the league may not be able to play. We want to avoid this at all costs so we do as much outreach as possible attempting to get parents or community members that might be on the fence about coaching, involved. 

12. I would like to coach a youth sport. What do I need to do?

If you would like to coach a youth sport you can either indicate “Yes” when registering online or let Recreation Staff know if registering in the office. Otherwise, you can call the rec office at (970) 568-7410 or email at recreation@wellingtoncolorado.gov with your name and phone number. We look forward to hearing from you!

13. If I register multiple kids, do I receive a discount?

No. We don’t offer multiple registrant discounts.

14. If I coach can my kid(s) participate for free?

Yes. One child is able to participate in the same program/sport as you are coaching.

15. I am having trouble registering online. I am being told that my child is in the wrong grade. How can I correct this so I can register?

Call the Recreation Office (970) 568-7410 if you are having trouble registering online due to a participant being in the wrong grade so that we can update their profile. Do not create another profile for the participant as that will not resolve the issue.

16. Why aren’t the age divisions closer for youth basketball and volleyball?

Due to limited participants in each age group, we need to combine a larger range of grades in order to create enough teams for play.

17. Why do youth basketball and volleyball practices end so late at night?

All of our gym space is acquired from Poudre School District (PSD) and we can only access their space at specific times in order to accommodate their needs and ours.

18. Why are outside school doors locked during scheduled Wellington Recreation events?

Poudre School District (PSD) has strict policies with regards to school access and safety. This is for the safety of all students, staff, and others that use the schools for activities. These policies do not allow school staff to keep outside doors unlocked even with scheduled after school events.

19. How much does it cost to use the batting cages?

A single token is $1.75 for 15 pitches. Six (6) tokens are $10. Stations are also available for rent ($25 per half hour).

20. What are the batting cages’ hours of operation?

Please see batting cage hours by clicking here.

21. Can I use my own bat while batting at the cages?

Yes. Customers can use their own bats but Recreation Staff is not held liable for any damage to personal equipment.

22. Why do I have to wear a helmet with facemask at the batting cages?

For the safety of all customers, helmets with facemasks are required at all times inside the batting cages. Such helmets are provided by Wellington Recreation. There are no exceptions to this policy. Personal helmets with face masks may be worn.

23. How do I find out if a game is cancelled?

You can call the game cancellation line at (970) 568-3284. The Recreation Staff will update the information by 7:00am.

24. What are the criteria for cancelling youth games?

Recreation Staff will solely be responsible for canceling youth games due to unsafe conditions. Please call the weather line to check the status of games at (970) 568-3284.

25. Will cancelled youth and adult games be re-scheduled?

As per our policies, cancelled games are not guaranteed to be re-scheduled. Recreation Staff will make every effort to reschedule games. Games are not guaranteed to be rescheduled during typical game times.

26. Can coaches and/or parents cancel games?

No, only Recreation Staff has authorization to cancel games. It is our expectation that all coaches show up ready to coach their teams unless games have been officially cancelled.

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Water Utility Frequently Asked Questions

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1. How much will the rate increase for the average household?

Your exact bill will be determined by your household water usage plus the base rate of $66 (a $31 increase) beginning January 2021. The tiered water rate is not changing. 

To calculate a prediction for your household 
To calculate the increase you can expect to see, use your past bills to determine the average gallons of water per cycle used in your household. Your bill will include a base rate increase of $31 with usage charges determined by the tiered structure found here. 

Need help finding how many gallons of water your household has used from past bills? Click here. 

2. Why is there a tier structure and what does it cost?

The tier structure is designed to reward users for conserving water. The less water you use, the less you pay per 1,000 gallons. Not only does this allow you to take your water bill into your own hands, the Town is better positioned to meet the current and growing demand.

The tier structure is increased in October 2020 as detailed below 

• Tier 1 (up to 15,000 gallons) will increase by $0.91 per 1,000 gallons used. 
• Tier 2 (over 15,000 gallons) will increase by $1.77 per 1,000 gallons used.
• Tier 3 (over 30,000 gallons) will increase by $2.78 per 1,000 gallons used.

3. Why is the rate increase happening now?

The Town recognizes the difficulty of this increase with the ongoing COVID-19 pandemic. Unforchanelty, after exhausting every possible option, it was determined the timing could not be adjusted. The water fund reserves were being depleted at the rate of $7,000 per day. The rate to purchase raw water has increased exponentially compounded by the first payment on debt service for the necessary water treatment plant update. 

4. Why is the base rate increasing?

The cost to produce clean water has increased exponentially. The base rate had to be adjusted to reflect the cost of providing safe water to your household. 

The three main reasons for increasing cost:
1, Capital improvement to maintain State of Colorado water quality standards
2. Rising cost to purchase water
3. Expanded infrastructure needed to meet current and growing demands

For a more detailed breakdown of the water rate study click here. 

5. Has the Town considered increasing the cost for developers and new houses?

Yes! On August 12, 2020, the Town updated water fees required for new residential development. The adopted fees are based on the actual costs to the Town to acquire new water sources needed to serve the new developments.

6. When was the last time rates were increased?

Prior to the current two phase increase rates were minimally raised in 2016.

7. What is the town doing with the bulk dispensing water machine?

The Bulk water dispenser has been reopened. You can find rate information and hours of operation by clicking here. 

8. What is the average water usage per household in Wellington?

7,000 gallons per month

9. What other options will the town pursue to handle the water issues?

The Town of Wellington has a Municipal Water Efficiency Plan in place as of 2018 and the Town has had on-going Water Efficiency Activities since 2013. These activities include automatic meter reading installation and operations, a leak detection and repair program, weekly and time of day outdoor water restrictions, and several other plans. If you are interested in reading the full Water Efficiency Plan, please click here. 

10. What water fees and rates are charged for new construction homes? How do new construction fees help pay for water infrastructure?

Before any water fees are paid to the Town, a developer is first responsible for providing the water infrastructure (underground pipes) that extend water services throughout the subdivision. The cost of installing the new infrastructure is paid by the developer initially, and developers will typically recover their cost of installation in the sale price of the lot or home. Each new residential dwelling unit that is permitted is required to pay a water tap fee, currently $5,500. This is the capital cost of connecting to the Town’s water treatment and distribution system. Tap fees are used by the Town to pay for water treatment plant expansions, upgrades and new equipment necessitated to accommodate the impacts of new growth. Each new dwelling is also required to bring raw water to the Town (raw water is a term used to describe untreated water resources, such as water shares, rights or wells that can be accessed by the Town for treatment and distribution to residents). This is typically accomplished by paying a fee in-lieu of water dedication (pay a fee instead of providing the actual water resources) and is paid at the time a building permit is issued. The raw water fee is established based upon the cost of acquiring new water rights, and is currently $19,285.50. The Town uses these fees to purchase water shares or rights, or to lease water shares or rights for treatment and distribution. Once the water tap fee and the raw water fee are satisfied, a building permit is issued and the home builder pays the same residential water utility rates as residents until such time as the property is sold and the new home-buyer takes responsibility for the water utility fees. The water utility fees are used to pay for the cost of treating water and maintaining the water treatment and distribution systems.

11. Have you considered incentives for xeriscaping current homes and restrictions on landscaping with new builds?

Conservation measures such as xeriscaping and other methods of reducing outdoor water demand are being evaluated by the Town. A combination of standard requirements for new construction, best practice guidelines, and incentives for converting existing water-intensive landscapes will be considered. Reducing outdoor water consumption will be integral to the Town’s future, and will need frequent evaluation to ensure regulations and programs are commensurate with available resources and remain beneficial to the Town and its residents.

12. Have you considered conducting a long-term plan that reflects our values and needs for growth and community life?

The Town is currently working on an update to the Comprehensive Plan, including creating vision and values statements for our community and future growth. More information and opportunities to provide comments is available here (Comprehensive Plan). We would love your input!

13. What kind of impact will the new high school/middle school have on the water issue?

Water use was an important consideration in the design and approval of the new high school/middle school. The property has a well on-site and the school district will be installing a non-potable irrigation system using the well water to irrigate the ball fields and other landscaped areas. The well water that will be used for outdoor irrigation is not part of the Town’s water system, thus significantly reducing the impacts to the Town’s water supply and distribution systems. The new school will be utilizing Town water supplies for indoor use, and the school district will be paying the applicable Town water rates for usage. Although a school is a significant water customer of the Town, the hours that water is used at a school is offset from the high demand hours of residential uses. Since the hours of highest demand are offset, the Town’s ability to treat water to meet the demand is minimally impacted.

14. Will we be charged for 7,000 gallons regardless of how much water we use?

No, you will be charged based on how many gallons of water you use a month. The number 7,000 gallons was used for the scenarios in the survey and presentations because it was the average amount of water used by Wellington residents. The water rate increase will be applied to the amount of what you use each month.

15. Are there other options such as joining another water district or starting our own?

The Town Board and Staff have looked into other water options, unfortunately none are financially viable at this time.

16. What is the timeline for the water rates decision?

September 22nd the Town Board will adopt new water rate fees.

17. Has the cost of our water gone up?

Yes. The cost of water has increased exponentially since 2011. Since 2011, our water cost has increased 238.8%.  Please click here to view the utility rate presentation presented on 08/10/2020 for additional detail (link provided above).

18. How is the Town engaging residents to provide input on the proposed water rates?

The Town has held several Virtual Public Meetings related to this issue including 4 different educational presentations which you can find above. Also, the Town has created a survey for residents to provide feedback related to the Water Rate Increase. You can find that link above or you can pick up a paper copy at Town Hall, Town Annex, or the Post Office. The survey is due August 24, 2020.

19. When is the water plant being built?

The process has started and the goal of completion is 2024.

20. Why is it so expensive and why are there restrictions when other communities are not having the same problems?

Water needs vary among municipalities and therefore they cannot be compared. In order for Wellington to continue to provide safe water for their residents, these increases are necessary.

21. Can we remove grass lawns to save water?

The Town of Wellington encourages conservation methods such as xeriscaping and this would benefit residents in less consumption per month which would lower bills per month. If you are interested in conservation methods for your lawn, we suggested you check out the Northern Water’s website here for Water Wise Landscapes.

22. Where can we find an explanation of why rates are being increased?

There are several presentations available on the “Utility Rate Update” page on our website. Please take advantage of the videos, board meetings, and powerpoints. If you have additional questions please contact Communications Specialist Mahalia Henschel at henschem@wellingtoncolorado.gov or call at (970) 342-8500.

23. Why isn’t there an option of just a $2-$3 increase starting in October?

The Town of Wellington had a Water Rate Study conducted and the proposed scenarios discussed in the Board of Trustee meetings were the most fiscally responsible results of the study to ensure that the Water Fund remained stable for the future of Wellington.

24. Why aren’t developers charged more to develop in Wellington?

On August 12, 2020 the Town updated water fees required for new residential development. The adopted fees are based on the actual costs to the Town to acquire new water sources needed to serve the new developments.